Damaged items must be reported within 24 hours of delivery via email or by phone. A replacement will be sent after we receive the damaged merchandise.

Allergic reactions must be reported within 7 days of delivery. An on-line credit will be applied to customers account after we receive the returned product that gave the reaction.

We do not give refunds, however we will give an on-line store credit in the event of an allergic reaction reported within 7 days of the product delivery.

All returned items should be sent back in the original product package (ie.. boxed lotions and face dreams) and in the original shipping box with all forms completed for any applicable credit. Please note original shipping charges are not refundable in the event of a return. Replacement items damaged will be shipped out free of charge.

In stock items usually ship within 48 hours and are sent UPS Ground. Limited promotion will allow for free shipping in the United States excluding Alaska & Hawaii. These promotions will be mentioned when in effect. Most deliveries will take about  4 to 7 days, excluding holidays.

In the case of a backorder, your credit card may be charged and we will ship the entire order excluding the backordered item. The backorder item will be shipped as soon as possible free of charge. When you are notified of a backorder item you may cancel that item by contacting us if you have been charged for it 24 hours after notification.

Verde' Maison reserves the right to reduce the amount of refund by our standard shipping fees in the event that  item(s) canceled lower required sub-totals below promotional  "free shipping" requirements.